CCaaS: a contact center that runs in the cloud
Run your calling team without buying equipment: a dialer, browser phones for your agents, a live view and reports, with calls billed to your balance.
CCaaS means contact center as a service. The dialer, the agents' phones and the reports run in the cloud, so you install and maintain nothing. Your team opens a web page and starts work.
What you get
- A Cloud Auto Dialer that calls your list and passes the answered calls to your agents.
- A Web Dialer in the browser, so every agent needs only a headset.
- Agent accounts that you add and manage yourself.
- A live view of the calls in progress, and reports by agent, campaign and day.
How it fits together
- Load your leads and start a campaign. The dialer does the dialing.
- Agents take the answered calls in their browser. They can also place a single call by hand.
- AI agents can take a first step, such as asking your qualification questions, before a person joins.
- Your own CRM, or a custom one, can sit next to it. Tell us what you use.
What you pay for
- Calls are billed to your One Connection balance, at the rates shown in your portal.
- When your team grows, a Dedicated Dialer gives you a server of your own.
How to start
Sign up
Create your account.
Add your agents
They sign in from a browser.
Load a list
Start a campaign.
Watch and improve
Live view and reports.
Questions about CCaaS
Not here? Ask us on WhatsApp.
Do I need to buy any equipment?
No. Your agents need a computer, a browser and a headset.
Can I use my own CRM?
Yes. Tell us which one, and we will tell you how it can be connected. We can also build a custom CRM.
Can I see what my agents are doing?
Yes. You see the calls in progress, and reports by agent, campaign and day.
How do you charge?
Calls are charged to your balance at the rates in your portal. Ask us about a Dedicated Dialer for a server of your own.
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